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SmartReply 2010 for Microsoft Outlook 2010/2013

Updated: 24-February-2014
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     There exists the same utility for Outlook 2003/2007: SmartReply 2007

SmartReply 2010 is an utility for Exchange Server users who need to send mail from different addresses.

This utility provides a Microsoft® Outlook® user the ability to easily select the From address of the new, replied or forwarded message.
The message can be replied with the same From address as original message has been sent to.
Also you can set a different signature for each e-mail address.

Current version: 1.0.0.13

SmartReply 2010 can be used solely or in cooperation with ChooseFrom for Exchange 2000/2003 utility or ChooseFrom for Exchange 2007/2010 utility or ChooseFrom for Exchange 2013 utility.

Being used solely, SmartReply 2010 can only change the Reply-To: address but not the From: address.
In combination with ChooseFrom utility it can change the From: address.

The utility is an Outlook COM add-in.

Typical scenarios of usage

Installation

  1. (Optional) On your Exchange server install ChooseFrom application and test it.
  2. (Optional) On your Exchange server install our free XrecipientList application and test it.
  3. Download SmartReply2010-Demo.zip archive file to any folder on your workstation. If your Outlook is 32-bit, run SmartReply2010Setup_per-user32(DEMO).msi, otherwise SmartReply2010Setup_per-user64(DEMO).msi. Execute appropriate msi file and follow the instructions.
  4. Run Outlook. Select File > Options > Add-ins and make sure that SmartReply2010 exists in "Active Application Add-ins" list (1). Now click "Add-in Options" button (2). Add-in Options window will appear.

    SmartReply 2010 installation - picture #1

  5. Select SmartReply tab. You will see your default identity that has your default (primary) SMTP address in Identities list.

    Click "Active Directory Addresses" button. Identities list will be populated with identities that matches your non-default SMTP addresses.
    Click "Shared Mbx" button. Identities list will be populated with addresses of your additional mailboxes.

    SmartReply 2010 installation - picture #2

    If you do not run ChooseFrom utility on the Exchange server, select <aa@bb.cc> radio button in "Address format:" frame.
    Now click Apply button. You will see the following warning: "The operation you selected will not complete until you quit and restart Microsoft Outlook." Click OK button. Exit Outlook and restart it. Make sure that Identities list is still populated.

  6. [Skip this step if you run SmartReply 2010 ver 1.0.0.8 or newer.] Select File > Options > Advanced (1). Click Send/Receive... button (2). Select All Accounts in the list (3). Click Edit button (4). Select each account that has been created by SmartReply (5) and uncheck "Include the selected account in this group" checkbox (6). If you are not sure which account to disable, click "account Properties..." button (7). All accounts created by SmartReply have "none" in "Incoming Mail Server" and "Outgoing Mail Server" fields (8).

    SmartReply 2010 installation - picture #3

    Click OK button to close "Send/Receive Settings" window. Click Close button to close "Send/Receive Groups" window. Click OK button to close "Outlook Options" window.

  7. Navigate to Inbox folder. Click View (1) > "View Settings" (2). Click Fields... button (3). Select "All mail fields" (4) from the list on top left corner of the form. Select "E-mail Account" and "To" fields in "Available fields:" list and press Add button. Make sure these fields are in the right list now (5)."

    SmartReply 2010 installation - picture #4

    Click OK button to close Show Columns window. Click OK button to close "Advanced View Settings" window. Now you see "E-mail Account" column in the view (6).

    Navigate to Sent Items folder and perform the same procedure.

Testing

  1. Open Outlook and create a new message. Click From button and select a non-default account (identity) from the list. Place any address you can control in To: field. Fill out Subject and message body. Send the message.

    SmartReply 2010 testing - picture #1

  2. Navigate to Sent Items folder and find a message you just sent. Look at "E-mail account" column.

    SmartReply 2010 testing - picture #2

  3. (We assuming that ChooseFrom utility is running properly on your Exchange server.) On the receiving side open the message you just sent and check it's Internet headers.
    The screenshot shows how the received message Internet headers look in Outlook Express program.
    Make sure the From field contains the same identity that you have used initially (1). Note that ChooseFrom does not change the "Return-Path: header (2).

    SmartReply 2010 testing - picture #3

    Reply to the message.

  4. In Outlook navigate to Inbox folder and find a message you just sent. Look at "To:" (1) and "E-mail account" (2) columns.

    SmartReply 2010 testing - picture #4

    Click Reply button. A new message will appear. Note that the proper From: value is pre-selected (1).

    SmartReply 2010 testing - picture #5

SmartReply 2010 has been tested with Outlook 2010 32-bit and 64-bit versions under Microsoft Windows XP/2000/2003/Vista®/Windows 7.
We also tested it with Outlook 2013 32-bit and 64-bit versions under the same platforms.

Uninstallation

  1. Run Outlook and select File > Options > Add-ins. Click "Add-in Options" button. Select SmartReply tab.
  2. Click "Clear" button to clear the list of identities. You will see the following warning: "Are you sure you want to delete all custom identities?". Click Yes. Click Apply button. The warning window "The operation you selected will not complete until you quit and restart Microsoft Outlook." will appear. Click OK button.
  3. Restart Outlook and make sure that Identities list contains only primary (and secondary, if any) mailboxes. Exit Outlook.
  4. (Windows XP) Select Start > Settings > Control Panel. Select Add or Remove Programs. Select SmartReply2010 in the list. Click Remove button and follow the instructions.
    (Windows Vista/Windows 7) Select Start > Control Panel. Select Programs and features. Select SmartReply2010 in the list. Right-click and select Uninstall. Follow the instructions.

This demo version of SmartReply utility is fully functional, but will show a splash screen when it loads.

F.A.Q.

Q. I get error messages when receiving mail. All of the alternate addresses show a message saying "Receiving reported an error, 0x08840900: The server name you entered cannot be found on the network (it might be down temporarily). Please verify that you are online and the server name is correct". I actually get mail, but these messages will be disturbing to other users. What's the matter?
A. You should perform
step #6 of Installation section to exclude the fake accounts from Send/Receive group.

Q. I am about to purchase this product but I wondering regarding updates/patches. What are the policies regarding updates? Do you provide them freely or as a purchase?
A. As a registered user, you will get free updates for one year from the date of purchase.
Once the new version is ready, this information will be e-mailed to all registered users. We will send updates via e-mail to those who request them.

Q.  I have already ordered your software and want to view data relating to my order.
A.  Just visit our Customer Care Center.

Prices

Licensing policy: the product is licensed on a per-computer (sometimes called per-workstation) basis.
If you are running Outlook on Windows Terminal Services or Citrix, you should purchase 10 licenses for each Citrix/TS server or a Site license.

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Enterprise licenseUSD 7000 Shopping Cart
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Site license covers a single organization in one location (building complex). If you purchase a site license, you may use the program in an unlimited number of your company's computers within this area.
Enterprise license covers all computers of single organization world-wide. If your company has many branches even with thousands of machines, Enterprise license covers them all.
If you are running Outlook on Windows Terminal Services or Citrix, you should purchase 10 licenses for each Citrix/TS server or a Site license.

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